Chicago O'Hare International Airport Extra Traveler Facilities

Extra Traveler Facilities

Medical Facilities

Defibrillators have been strategically positioned throughout the airport terminals within one minute's walk from any given point in the airport. These units are in cabinets directly linked to the city of Chicago's emergency medical services. For further information, contact: +1 773 462 SAVE.

Disabled Facilities

Elevators
All terminals at Chicago O'Hare International Airport provide elevator facilities.

Telephone Booths
All telephones at Chicago O'Hare International Airport are fully wheelchair accessible. In addition, a telephone with an amplified handset is also available at every bank of pay phones.

Restrooms
Larger stalls, grab bars, lower towel dispensers, and tilted mirrors are among the many restroom facilities available for travelers with disabilities.

Wheelchairs
All airlines at Chicago O'Hare International Airport provide wheelchair escort. Contact the airline directly to request the service.

Service Areas
For travelers with disabilities, American and United Airlines feature specially designated lounges providing assistance. American Airlines features a lounge on Concourse K in Terminal 3 while United Airlines features lounges on Concourses B and C in Terminal 1.

Airport Transit System
All points on the ATS route are easily accessible to travelers with disabilities. Elevators are available at each of the five stops.

Restaurants
Entrances to restaurants at Chicago O'Hare International Airport are accessible to travelers using wheelchairs.

Airline Lounges

Aer Lingus: Tab (T5, M7)
Air France: Frequence Plus (T5, M7)
Alitalia: Magnifica (T5, M12)
All Nippon Airways (ANA): Club ANA
American Airlines: Admirals Club (Gate K6A & G8)
Austrian Airlines: Miles & More
British Airways: Executive Club (T5, M12)
Continental Airlines: Presidents Club (T2, Gate E4)
Delta Air Lines: Crown Room (T3, Gate L1)
Iberia: Crown Room (T3, Gate L1)
JAL Japan Airlines: Mileage Bank (T5, M7)
KLM Royal Dutch Airlines: World Club and Flying Dutchman
Korean Airlines: SkyPass (T5, M7)
Kuwait Airways: Oasis Club
Lufthansa: Miles & More (Gate B6, B18, B19, C16, F3)
Mexicana: Frequenta
Northwest Airlines: World Club (T2, Gate E4)
SAS Scandinavian Airlines: EuroBonus and others (T5, M13)
Swiss International Air Lines: Swiss TravelClub (T5, M8)
Turkish Airlines: Miles & Miles
United Airlines: Red Carpet Club (Gate B6, B18, B19, C16, F3)
Virgin Atlantic: Virgin Flying Club
Worldwide VIP (T5, M11)

Tourist Information

Airport Information / Customer Service booths are conveniently located on the lower levels of Terminals 1 and 3 as well as both the upper and lower levels of the International Terminal. Information and Customer Service Representatives at the airport provide assistance with general service information, airport directions, and language assistance. Additionally, the Travelers Aid office on the upper level of Terminal 2 is of great assistance to stranded travelers.